A comfortable living experience is what every person strives for. One of our clients provides property management services to homeowner associations, condos, and co-op communities, focusing on delivering an exceptional living experience.
In line with this resident-oriented ethos, the client is constantly looking for ways to improve the living experience on its properties. They are currently working on offering digital experiences of day-to-day services to homeowners. They aim to build a connected and robust ecosystem that involves residents, staff, service providers creating a healthy and active community.
- Inbound package volume increased by 22% over five months.
- Difficulty in package tracking and logging.
- Insufficient package storage capacity.
- Implemented PackageX OCR enabled technology.
- Digitally track each package in its fulfillment journey.
- Reduced package retention at facility mailroom through Mailroom by PackageX Receive.
- Package processing time decreased to less than 3 mins per package.
- Reduced lost package instances to near zero through OCR enabled tracking.
- Increased same day pickups by 38%, reducing the time of storage of the package.