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Picture a high rise building with hundreds of residents. They get their mail the same way they have for years. First, they walk down to the concierge desk and present their credentials (or not, depending on how familiar they are with the attendant sitting there). Then, the attendant rummages through the packages that have been delivered to the lobby throughout the day and finds the right one. Finally, they pick up the pen and confirm receipt by adding their signature to a paper log.
This process, though once acceptable, was passing its expiration date even before the pandemic hit. With e-commerce taking hold, the daily barrage of packages was becoming far more than the simple concierge desk was equipped to handle.
Now heap the COVID-19 pandemic on top of an already stretched and outmoded system. How many people are touching the packages? What about the concierge who has to have face-to-face encounters with people all day? Not to mention that germ-ridden, community pen.
If you’re thinking that there has to be a better way, you’re right. Read on to learn about seven tips to help you manage package delivery more safely and efficiently at multi-tenant properties, be they apartments, university dorms, commercial buildings, or retail spaces.
Whether your mail load is small or large, there are solutions that can keep your staff and your clients safer while streamlining your processes. The solutions you choose will depend on the physical layout of your facility, your budget, and the habits of your tenants, but we’ve never yet met an inbound mail system that couldn’t be improved in some way.
And as people start to return to work after the COVID-19 outbreak—or if they are going to be telecommuting—our PackageX Digital Mailroom is more important than ever. Imagine being able to manage your mail as you do your email.
Mailroom employees can activate our four new buttons in notification emails, allowing recipients to forward, discard, hold, or snap and email their documents and packages. This allows recipients to work productively from anywhere. At the same time, your mailroom staff can clear the COVID-19 clutter and efficiently work through any existing backlog.