Privacy Policy

Welcome to the website (the “Site”) of PackageX, Inc. (“PackageX”, “we”, “us” and/or “our”). This Site is operated by PackageX and has been created to provide information about PackageX and the services we provide through the Site, through any Web, API, and Mobile Applications including the PackageX Platform, and related services (collectively, such services, including any new features and applications, and the Site, are the “Services”) to our Site visitors (“you”, “your”).

Our commitment to your privacy is paramount. This Privacy Policy is designed to transparently outline how we collect, utilize, and safeguard your information, as well as the choices available to you regarding your data. We're here to ensure your experience with PackageX is both informative and secure.

Please note that this Privacy Policy is specific to PackageX and does not extend to any third-party carriers, applications, or software that integrates with our Services through the PackageX platform ("Third-Party Services"), or any other third-party products, services, or businesses.

We encourage you to read this Privacy Policy thoroughly. By using, accessing, or downloading any of the Services, you're agreeing to the practices regarding your information as described in this document. If you're not in agreement with our policies, we respectfully ask that you refrain from using, accessing, or downloading any of the Services.

Information We Collect

As you engage with our Services, we may collect Personal Data and additional information from you. Certain features of our Services might require you to input specific details about yourself, your customers, or other end users. The information we collect is further described below:

Personal Data That You Provide

At PackageX, we collect Personal Data only when you choose to share it with us. This typically happens when you reach out with inquiries or when you, or your company, sign up online to access our Services. We understand the importance of privacy and strive to provide a link to this Privacy Policy wherever we collect Personal Data. This way, you're always informed about how your information is used.

Our mobile applications require us to collect images from your device's camera and photos, which are used to extract information about the packages. For example, you won’t be able to take pictures of packages or upload photos from your camera roll unless we can access your camera or photos.

The types of Personal Data we may collect include:

1. —Your name
2. —Email address
3. —Phone number
4. —Physical address

This applies to any information you provide about yourself, your customers, or other end users.

We process your Personal Data based on various legal grounds as described in this Privacy Policy. Where we rely on your consent, you have the right to withdraw that consent at any time by contacting support@packagex.io. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. By providing us with your information, you acknowledge and agree to the transfer of your Personal Data from your current location to the offices and servers of PackageX and to authorized third parties we work with, which may be located in the United States or other jurisdictions.

Non-Identifiable Data

When you interact with PackageX through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. PackageX may store such information itself or such information may be included in databases owned and maintained by PackageX affiliates, agents, or service providers. We may use such information and pool it with other information to track, for example, the total number of users of our Services, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
In operating the Services, we may use a technology called "cookies". A cookie is a piece of information that our computers give to your browser when you access the Site. Our cookies help provide additional functionality to the Services and help us analyze usage of the Services more accurately. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notifications when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the special features of the Services.

Aggregated Personal Data

In an ongoing effort to better understand and serve our users, PackageX often conducts research on user demographics, interest behavior, and the like based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and PackageX may share this aggregate data with its affiliates, agents, and business partners. This aggregate information does not identify you personally. PackageX may also disclose aggregated user statistics to current and prospective business partners, and other third parties for other lawful purposes.

Sensitive Personal Data and Automated Decision-Making

We do not intentionally collect or process “sensitive personal data” (as defined under GDPR, CPRA, and other applicable laws) such as government identification numbers, precise geolocation, health data, or biometric data. If we ever need to process such data, we will obtain your explicit consent and provide additional disclosures as required by law. We do not use your Personal Data for automated decision-making or profiling that produces legal or similarly significant effects. If this changes, we will update this Policy and provide you with notice and the opportunity to opt out or exercise your rights.

Google Analytics and Similar Technologies

We may allow third-party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we currently use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to https://google.com/policies/privacy/partners/.

Our Use of Your Data and Other Information

PackageX processes Personal Data based on the following legal bases under applicable data protection laws, and maps each processing purpose to its legal basis as follows:

1. —Contract Performance (GDPR Art. 6(1)(b)): To provide our Services, process transactions, and fulfill our contractual obligations to you
2. —Legitimate Interest (GDPR Art. 6(1)(f)): For business operations, analytics, fraud prevention, and service improvement
3. —Consent (GDPR Art. 6(1)(a)): For marketing communications and non-essential cookies (where required)
4. —Legal Obligation (GDPR Art. 6(1)(c)): To comply with applicable laws, regulations, and legal processes

We process Personal Data only for the specific purposes outlined below and in accordance with the legal basis identified for each processing activity.

For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data to obtain access to the Services, we will use your Data to provide you with such access and to monitor your use of such Services. PackageX and its subsidiaries and affiliates (the “Related Companies”) may also use your Data and other personally non-identifiable information collected to help us improve the content and functionality of the Site and Services, to better understand our users, and to improve the Site and Services. PackageX and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or wish to have your name deleted from our mailing lists, please contact us as indicated below.

Our Disclosure of Your Data and Other Information

PackageX is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Data with certain third parties without further notice to you, as set forth below:

Business Transfers

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, Personal Data may be part of the transferred assets.

Related Companies

We may also share your Personal Data with our affiliates and/or subsidiaries (“Related Companies”) for providing our Services and any use by Related Companies will be consistent with this Privacy Policy.

Agents, Consultants, and Related Third Parties

Agents, Consultants, and Related Third Parties PackageX, like many businesses, sometimes hires other companies and non-employee individuals to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another entity or person to perform a function of this nature, we only provide them with the information that they need to perform their specific function and their use will be subject to terms that are consistent with our Privacy Policy.

Legal Requirements

PackageX may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend the rights or property of PackageX or others, (iii) act in urgent circumstances to protect the personal safety of our users or the public, or (iv) protect against legal liability.

Your Choices

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain features of the Site or the Services.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by PackageX other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to PackageX through any means. This includes but is not limited to, information posted to any public areas of the Site or the Services, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and PackageX shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children

PackageX does not knowingly collect Personal Data from children under the age of 13 (or 16 in the European Union, or as required by local law). Our Services are not directed to children, and we do not knowingly solicit information from children. If we become aware that we have collected Personal Data from a child without appropriate consent, we will delete such information promptly. Parents or guardians who believe their child has provided Personal Data to us should contact support@packagex.io immediately.

Age Verification: We implement reasonable measures to verify that users are of appropriate age, including:

1. —Account registration requiring business email addresses
2. —Terms of Service requiring users to be at least 18 years old
3. —Monitoring for indicators of underage use

We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data without their permission. If you have reason to believe that a child under the age of 13 (or 16 in the European Union) has provided Personal Data to PackageX, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites

This Privacy Policy applies only to the Services. The Site or Services may contain links to other websites not operated or controlled by PackageX. The policies and procedures we described here do not apply to third-party sites or services. Any links do not imply that PackageX endorses or has reviewed third-party sites or services. We suggest contacting those sites directly for information on their privacy policies.

Data Protection

International Data Transfers And Contractual Terms

PackageX may transfer your Data to countries other than the one in which you live. For transfers of Personal Data from the European Economic Area, United Kingdom, or Switzerland to countries not deemed adequate under applicable data protection law, we use Standard Contractual Clauses (SCCs) and, where required, supplementary measures such as encryption and pseudonymization. For UK transfers, we use the International Data Transfer Agreement (IDTA). If you would like to request a copy of our data processing addendum, incorporating these clauses, please email support@packagex.io. We regularly assess the adequacy of our transfer mechanisms in light of regulatory guidance (e.g., Schrems II).

European Union Model Clauses

PackageX offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our customers that operate in the European Union, and other international transfers of Customer Data. If you would like to request a copy of our standard data processing addendum, incorporating model clauses, please email us at support@packagex.io

Identifying The Data Controller And Processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, the Business Customer is the controller of Customer Data. In general, PackageX is the processor of Customer Data and the controller of other information.

Your Rights

You have different rights depending on your jurisdiction. The following table summarizes your rights and how to exercise them:

To exercise your rights, contact support@packagex.io. We will respond within 30 days for EU/UK requests, 45 days for California requests, and as required by other applicable laws.

Under applicable data protection laws, including GDPR, you have the following rights regarding your Personal Data:

1. —Right of Access (GDPR Art. 15): Request confirmation of processing and copies of your Personal Data
2. —Right to Rectification (GDPR Art. 16): Request correction of inaccurate or incomplete Personal Data
3. —Right to Erasure (GDPR Art. 17): Request deletion of your Personal Data under certain circumstances
4. —Right to Restrict Processing (GDPR Art. 18): Request limitation of processing under specific conditions
5. —Right to Data Portability (GDPR Art. 20): Receive your Personal Data in a structured, machine-readable format
6. —Right to Object (GDPR Art. 21): Object to processing based on legitimate interest or for direct marketing
7. —Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

California Residents: Under CCPA/CPRA, you also have the right to know what Personal Information is collected, request deletion, opt-out of sale/sharing, and non-discrimination for exercising these rights.

To exercise these rights, contact us at support@packagex.io. We will respond within the timeframes required by applicable law.

To the extent that PackageX’s processing of your Personal Data is subject to the General Data Protection Regulation, PackageX may do so to provide the Services. PackageX may also process other information that constitutes your Data for direct marketing purposes, and you have a right to object to PackageX’s use of your Personal Data for this purpose at any time.

California Consumer Privacy Rights

Do Not Sell My Personal Information: PackageX does not sell Personal Information as defined by the California Consumer Privacy Act (CCPA). We may share Personal Information with third parties for business purposes as described in this Privacy Policy.

Categories of Personal Information: We collect and process the following categories of Personal Information:

1. —Identifiers: Name, email address, phone number, physical address
2. —Commercial Information: Transaction records, shipping preferences, service usage
3. —Internet Activity: Website usage, API interactions, mobile app activity
4. —Geolocation Data: General location for service delivery (not precise geolocation)
5. —Professional Information: Company name, job title, business contact details

Third-Party Sharing: We share Personal Information with:

1. —Service Providers: Cloud hosting, payment processing, shipping carriers
2. —Business Partners: Integration partners, logistics providers
3. —Legal Requirements: Government agencies when required by law

Your CCPA Rights:

1. —Right to Know: Request disclosure of Personal Information collected, used, or shared
2. —Right to Delete: Request deletion of Personal Information (subject to exceptions)
3. —Right to Opt-Out: Opt-out of sale of Personal Information (though we don't sell)
4. —Right to Non-Discrimination: Equal service regardless of exercising privacy rights

To exercise these rights, email support@packagex.io. We will verify your identity before processing requests.

Regional Disclosures

Brazil (LGPD), Canada (PIPEDA), Australia (Privacy Act), Singapore (PDPA), China (PIPL): If you are located in one of these jurisdictions, you may have additional rights regarding your Personal Data. Please contact support@packagex.io for more information or to exercise your rights.

Security

PackageX takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to PackageX via the Internet.

We implement technical and organizational measures aligned with industry standards (e.g., ISO 27001, SOC 2) to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. In the event of a data breach affecting your Personal Data, we will notify you and relevant authorities within 72 hours, where required by law.

Data Retention

We retain your Personal Data only as long as necessary for the purposes described in this Policy, or as required by law. Account data is kept for the duration of your relationship with us and for up to 7 years after closure for legal, tax, or compliance purposes. Aggregated or anonymized data may be retained indefinitely. You may request deletion of your data at any time, subject to legal and contractual limitations.

Changes to PackageX's Privacy Policy

Our business may change from time to time. As a result, at times it may be necessary for PackageX to make changes to this Privacy Policy. PackageX reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated below. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information and Contacting PackageX

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct the Personal Data in our possession that you have previously submitted. Please also feel free to contact us if you have any questions about PackageX's Privacy Policy or our information practices.

Cookie Policy

This Cookie Policy will tell you more about the Website and how we keep visitor information safe. For more detailed information, please refer to the Privacy Policy on this Website which can be found in the page footer. To provide a personalized and responsive experience, storing information about your website usage is necessary. Therefore, we use "cookies" that are downloaded to your device by a server. Your web browser sends the cookies back to the site on each visit so that we can create a familiar experience for you and your user preferences are saved.
For visitors from the European Union, United Kingdom, and other jurisdictions requiring opt-in consent, we use a cookie banner to obtain your explicit consent for non-essential cookies (such as analytics and marketing cookies). Essential cookies are always active. You may withdraw or change your consent at any time using our cookie management tool. For more information, see our full Cookie Policy.
Types of Cookies We Use and Why?

Strictly Necessary Cookies

These cookies are essential for website functionality and cannot be blocked or switched off. They allow you to move around the website, access secure areas, and use different features.

Functional Cookies

We also use functional cookies to remember your choices on our site and personalize the site for our users. For instance, functional cookies help us remember your region or language. However, this piece of information is anonymized and is not used for anything unrelated to the website.

Customization Cookies

This type of cookie allows us to understand and analyze the effectiveness of our marketing campaigns. Moreover, they also help us improve our users' online experience.

Performance Cookies

By using performance cookies, we gather insights to bring improvement in the performance and functionality of our website. Some standard analytics we collect include the popularity level of a page, common browsing patterns of the users, major interests of the users, and how often a particular feature is being used. Sometimes, we combine the collected data for review, but sometimes we collect information from the content you have seen to analyze what piqued your interest.

Targeting Cookies

We do not use targeting cookies or deliver targeted advertisements on our website. However, these cookies can be used by third-party sites on which we usually advertise to check the success of the marketing campaigns.

In addition to this, we may use pixel tags to track the users who have visited our website after viewing an advertisement being served on a third-party website. Here, we would like to clarify that pixel tags do not provide us with any personal information, and we also don't use this technology to access your personal data. The sole purpose of using pixel tags is to collect data about users who visit our website and to check the effectiveness of our ads. We do not sell your personal data to any third-party site or share it with anyone else. Also, you cannot remove or block pixel tags, but you can block cookies.

How Can You Control or Manage Cookies?

Using our website shows that you agree with our cookie policy and allow us to place them on your computer. However, you have the option to control and manage cookies in different ways. Please keep in mind that by blocking or removing cookies, you may not be able to access the website fully, and it can affect your user experience. If you disagree with cookies, please disable them from your browser.

Email Communications

To make our email communications more exciting and effective, we use tracking technologies because they help us determine if you have opened, clicked, or forwarded our emails or not. Please unsubscribe if you do not want us to confirm whether you have opened our emails because we cannot send emails without tracking. If you are a registered subscriber, you can update the communication preferences or unsubscribe to stop receiving emails from us.

Amendments in Cookie Policy

We can make amendments or modifications to the Cookie Policy at any time at our sole discretion. After revising the Cookie Policy, we will update the date at the top of the page, and all the changes will be effective as of the revision date. Therefore, please review the Cookie Policy periodically to stay informed about our cookie usage.

Accessibility

This Privacy Policy is available in alternative formats upon request for users with disabilities. Please contact support@packagex.io to request an accessible version.

Contact Information

If you have any questions or comments about our Privacy Policy as outlined above, you can contact us at support@packagex.io. If required by law, our Data Protection Officer can be reached at support@packagex.io.

PackageX, Inc.

500 7th Avenue, 8th Floor
New York, NY 10018
United States

Processing Purpose Table